Reviews of Bermuda Air Conditioning Co Inc.
Product or service reviewed: Complicated installation
Had another occasion to need the services of an HVAC contractor. The project was complicated on many levels; from the type of work required to an extremely high level of local government regulation and paperwork. Bermuda was the only option that made sense. They followed up on every detail and stuck with the process for over 6 months. They delivered flawless execution and pretty near perfect work. I'd give 6 stars but the limit is 5!!
St. Louis County
Product or service reviewed: service call
Rich and the crew at Bermuda are the best in the industry. My heat quit on one of the coldest days of the year and within one hour Joe was at my house, diagnosed the problem and replaced the part and I was up and running and warm. I would not use anyone other than Bermuda for my heating and cooling needs.
Wayne and Virginia
Product or service reviewed: Boiler Service
I wish to thank Joe from Bermuda for coming out on Christmas morning to get our boiler working at our church. I consider his service above and beyond the call. Due to his service, we had a comfortable church for Chistmas morning services. Thank you Joe!
Salem Lutheran Church
Product or service reviewed: Air conditioner repair
My wife and I were delightfully pleased with the response and customer service we received on our first ever call to Bermuda Air Conditioning & Heating. The office person who took our call was cheerful and alert to our concern about the expected heat wave when we came home on a Thursday night to find our house too hot! Worried that we would not be able to get service on a Friday right before the anticipated hot weekend, we were elated when Bermuda told us they would try to squeeze us in on the very day we were calling. The service tech, Carl Petee, was great too. He contacted us by phone, told us where he was in his day, and about what time we could expect to see him. He arrived right on time, sensed our urgency, and reassured us that he would get us up and running. He efficiently diagnosed our problem and had the replacement part on his truck, and in short order, we were back up again. He clearly explained the problem and let me watch him make the repair. When it was all done, he informed us of the available maintenance program for furnace and air conditioning offered by Bermuda. He showed the costs and services available in writing (on his laptop) so we enrolled for the year-round maintenance! Carl was just what you would want in a service tech and was an excellent representative for Bermuda. When we were all finished that day, we told Carl that he had not only made a sale, but that he had made a customer. We will be happy to recommend Bermuda Heating & Air Conditioning to others in the future. Great job Carl and Bermuda!
St. Louis, Missouri
Product or service reviewed: duck work , elbow pipes to the furnace
We got Bermuda air conditioning & Heating Co. From our neighborhood hardware store and to ask for Rich Henderson and we called him he was kinda busy so we took our duck work out to store he was so professional , friendly and prompt to our situation made our heartache go away . I , we where so pleased ! I would refer them to anyone that needs heating & cooling done asap we the Ivorys where very pleased thank u so much!!!!!!
Willie & Lisa Ivory
Product or service reviewed: Home Service
I was referred to you by my neighbor. My AC went out last week, and I called to have someone out to see what was wrong. I had Carl Petee out this morning. He was prompt, friendly, professional and did a great job fixing my system. I appreciate your company. The people on the phone were very pleasant and helpful as well.. THANKS!
Product or service reviewed: AC/Furnace
My AC went out on a Sunday. I called right at 7:30 on Monday and someone came out within 2 hours. I knew both my furnace & AC were over 20 years old, but I was hoping to scrape by for a little longer. Needless to say, my hopes were in vain! Rich came out and looked at what I needed and after working hard all day Tuesday, Carl had my house cooling down again! In all it took 2 1/2 days to get my new furnace and AC installed and it looks great! My parents used Bermuda and now I will use no one else! This company is very professional, honest & courteous and very easy to work with! They went above and beyond and everything looks fantastic. I look forward to seeing my upcoming electric & gas bills. I also look forward to many years of working with Bermuda! Thanks to everyone!
Product or service reviewed: Replacement Thermostat
Our service tech, Andy was great! We were so hot in our office first thing on a Monday morning and one call to Bermuda and thanks to Virginia, he was here within the hour. We are cool, happy ladies now!
ABF/ROMCare Health Services
Product or service reviewed: furnace and air conditioner
Bermuda was a wonderful company to work with. They were informative about their products and provided us with several options. They found us rebates to help us lower our costs. The salesperson was knowledgeable and provided us with all the information we needed to make our choices. The technician was wonderful. He worked so quickly and quietly I often forgot he was there. The house was left without any signs that he had been there at all. I could not have been happier! Thanks Rob, Rich and Carl for being so great!
Product or service reviewed: Air conditioning unit
I would like to thank the owner Rich and staff for taking care of my air conditioning unit this past week. Virginia in the office was great and sent out one of her professional serviceman Carl! I find this company to be very honest, affordable, knowledgeable, and akways does a very thorough job . Thank you all ! Highly recommended.
Product or service reviewed: Service no cooling
"Super helpful, Super competent, Super honest. A rare combination these days. Rich is great and he solved my air conditioning problem same day!"
St. Louis, MO
Product or service reviewed: service contract
Have been using Bermuda for many years and have been very pleased. The service calls are always made in a timely manner and technicians are thorough, knowledgeable and polite. The yearly fee for a maintenance contract is very reasonable and well worth the cost. All employees have given me excellent customer service!
Product or service reviewed: yearly maintenance and whole home purifier
I have continually had outstanding service from Bermuda. Technicians are always on time, and always able to help me with solutions to any and all HVAC issues. I've replaced thermostats, had a whole home humdifier installed, had yearly maintenance as well as recently having a new whole home purifier installed. I couldn't be happier with the products and the service.
Product or service reviewed: Annual spring inspection and tune up for Air Condi
The service technician we courteous and professional. He did the work thoroughly and explained everything that he did. We also get the maintenance contract each year which includes the fall inspection and tune ups. We have been customers for over 30 years. I always refer Bermuda to others. They are the best at what they do at a reasonable price.
Linda K Minard
Product or service reviewed: Service all furnaces and air conditioners
I have been a customer of Bermuda for many years. During that time I have always received timely service, honest answers to my questions and needs (no worry about being "sold" something I did not need). They have kept up with the newest technology. They always send the same technician, and I have had only a new tech in a dire emergency or the previous one has retired. They keep the same employees. My sister and daughter also have used Bermuda for many years. They truly deserve 5 stars!!!!!!
Product or service reviewed: Gas leak fixed.
Re: Gas leak fixed by Carl, thanks
Iâ€™d just like to express my thanks for Carl coming over at pretty short notice yesterday (Saturday) afternoon and finding and fixing the gas leak in the pipe leading to the water heater.
This level of service and customer support is very reassuring.
Product or service reviewed: Unico Air Conditioner, American Standard Heat Pum
Ed and I thank you for the technical skills and intelligent problem-solving required for this difficult installation. We recognize that very few HVAC companies could successfully complete the requirements as you did. Thanks to Rich for planning, to Virginia for efficient and good-natured expediting, to Joe for technical knowledge and skills beyond the call of duty and to Carl for beautiful ductwork and precise installation.
We are always amazed at the consistent and timely work as performed by this team. When joe and Carl left the job-site, there was not a spec of plaster dust anywhere. I don't know how you do that!
Edward & Kimberly Buchholz
St. Louis, MO
Product or service reviewed: American Standard Furnace and Cent. A/C
Been using Bermuda for our A/C and Furnace yearly inspections for around 10 years. After units original were 18 years old we became proactive and replaced both units with more efficient devices saving us on our monthly bill, plus rebates and American Standard had a 60 month interest free payment available. Plus I talked to my neighbor who also uses Bermuda for yearly checks about replacing his units as well as they were the same age and we both received additional discounts. They were both installed with-in a week. Workmen were prompt, completed on schedule and, overall, an enjoyable experience. No extra/hidden costs. Thanks Rich... (Owner)
Al and Sharon Pruett
St. Charles, Mo 63301
Product or service reviewed: Air conditioning and boiler system
In the past 18 months we had to replace an air handler system for the 1st floor, and a gas powered boiler system for the 1st and 2nd floors. Both times, the technicians were so knowledgeable and so
friendly and accommodating. Their workmanship is outstanding. Both jobs were 3-day marathons
to get everything up and running. Our basement is cleaner now than it's ever been. Kudos also to Virginia, who took numerous calls from us, and always was friendly and professional.
A great company that we recommend to everyone we know!
Cecelia and Larry
Product or service reviewed: New AC/Furnace and Hot Water Heater
I don't even know how long I have been a customer of Bermuda, it's automatic, get a call in Spring and Fall for check-up. This spring the A/C wouldn't start so there was not question who I would use for a new unit. Rich came out inspected and we decided to go with A/C, Furnace and hot water heater. It was a great call qualified for 5 year free financing, installed in 2 days and I didn't even have to be home. Trustworthy employees and great customer service would recommend them to anyone I know.
Product or service reviewed: Tune Up
They came out on time and changed my filter said everything good. Very nice people.
Harold and Sharron Willman
Bridgeton, Mo. 63044
Product or service reviewed: AC unit
Thank you for sending Joe. Joe does a great job explaining what has happened to our units and how he has to adjust the units when he comes out. I greatly appreciate when he is our service man
We have been a customer of Bermuda for a long while. The staff has always been professional and accommodating to our needs and work schedules
Thanks to Rich and Michelle and all of the employees for having the highest level of standards.
If you are looking for good customer service, it truly shows and we highly recommend this company.
Jill and John
Product or service reviewed: Service & Products Purchased
For over five decades myself and family have been very pleased with the above and beyond level of customer service, products and ownership the "HENDERSON FAMILY" AND "BERMUDA TEAM" offers!
It is very important, when service is needed, your call is answered by an team member who patiently listen, understands servicing needs to successfully initiate the "BERMUDA LOYALTY " to their customers. Virginia, is that main voice you will hear on the other end of your initial call. VIRGINIA will expedite the level of service needed for your issue.
I, Debbie, would like to say," Thanks", for such outstanding servicing of my homes now and future year's to come.
May the LEGACY OF MR. HARRY HENDERSON LIVE ON!
Saint Louis, MO 63114
I have been a customer of Bermuda Air Conditioning and Heating, Co. for several years. Our technician, Joe, a 30+ year veteran at Bermuda, is amazing. He is extremely knowledgeable, hardworking, friendly, honest, and trustworthy. Joe services our generator and performs our biannual maintenance on our HVAC system. He has moved both of our AC units to a different location in our backyard. Joe is extremely tidy and usually leaves our unfinished basement cleaner than it was when he arrived. He goes above and beyond to ensure customer satisfaction. When calling to make an appointment, you will speak with the lovely Virginia. Virginia is always cheerful and friendly, and she works diligently to find a convenient time for your service appointment. I highly recommend Joe and Bermuda for all of your heating and cooling needs.
Product or service reviewed: HVAC Services
Bermuda has been our HVAC company for over 25 years. They have installed new equipment as well as performing yearly maintenance for all 3 of our houses. We highly recommend the entire team at Bermuda for all of your HVAC needs. They are extremely knowledgeable, friendly and most importantly very honest. You will not find a better HVAC provider in the St. Louis metropolitan area.
Product or service reviewed: new system
i have delt with Bermuda for over twenty five years on both commercial installations and residential. Their service is excellent along with a follow up call from Virginia to confirm that you are a satisfied customer. Joe, the lead service tech is friendly and takes time to advise you of exactly what needs to be done for top efficiency. I live in a condo and several neighbors have used Bermuda over the years
st. Louis , mo.
When you call Bermuda and ask to schedule an appointment, you speak to Virginia. She is so helpful, courteous, pleasant and responsive. She is a true asset to the company
Product or service reviewed: Blower motor and capasitor
Called Bermuda to report issue I was having with furnace had technician diagnose and was able to replace bad blower motor promptly and at a very reasonable rate, technician showed up when scheduled , was very curtious and treated my home as if his own. Thanks Joe
St Charles , Mo
Product or service reviewed: A variety of things over the year, most recently
I have been dealing with Bermuda for many years and the service I've received them has been unfailingly excellent. Their charges are reasonable, but more important, they do the job right.
On top of all that, they have a courteous and cheerful staff, from the receptionist to the technicians - and the company president, who treated with concern and respect.
In summary, I recommend the company highly, as I have been doing to my friends for years.
Bel Nor, Missouri
Product or service reviewed: Air Handler
Could not have asked for or gotten better. Major install in an older building.
Installed and removal of air handler. Not even a speck of dust. You'd never have known anyone had ever been there! These guys get the Triple Gold Star Ruby Award for Excellence. Rich runs a great operation. Joe and Mike make it happen! Awesome.
Product or service reviewed: New furnace system
Joe was awesome with the entire job from start to finish! Has helped me many times with repairs and now with the replacement. Always very professional and offers many great suggestions. Works in a very timely manner and is extremely tidy! This is an A-1 operation and I'm sure will be excellent on any job! Will never hesitate to call with any problem and that is a good feeling!
He heard a toilet & sink running in our house while he fixed the A/C & repaired them! Awesome!
Please pass the enclosed along as a special thank you to him for many years of GREAT service to me, our family and our business.
Couldn’t ask for better!